Return & Refund Policy

Last updated: 2025/06/07

1. Introduction

1.1 This Return & Refund Policy (“Policy”) applies to Users who have purchased Products through the Website bemytea.shop.

1.2 This Policy provides clear guidelines for Users to return or exchange Products.

1.3 All terms not defined herein shall bear the same meaning as in the Terms Of Service.

1.4 For any queries, kindly contact us at:

• Email: [email protected]
• Phone: 019-9973037

2. Return Conditions and Process

2.1 You may request a return within 7 business days of receiving the Product for the following reasons:

• (a) The Product delivered is incorrect or does not match its description on the Website;
• (b) The Product is expired or damaged during transit;
• (c) Change-of-mind returns are not allowed.

2.2 Eligible Products must:

• (a) Be unused and undamaged;
• (b) Be in their original, unopened packaging;
• (c) Include all components and be returned as a whole.

2.3 To initiate a return, email us at [email protected]. Upon review, we will:

• (a) Replace the Product;
• (b) Provide a full refund;
• (c) Credit your account; or
• (d) Inform you of ineligibility.

2.4 Once confirmed, return the Product to:

2.5 Return shipping costs are borne by the customer. We may deduct collection service fees from the refund amount.

3. Refund Conditions and Process

3.1 For approved returns, we will:

• (a) Refund to the original payment method; or
• (b) Provide a store credit voucher of equal value.

3.2 Refunds will be processed within 14 business days after confirmation.

4. No Obligation to Refund or Exchange

4.1 FIVENTURE STUDIO SDN BHD reserves the right to decline returns or refunds if:

• (a) Products are not returned in original packaging or are damaged;
• (b) Products are opened, used, or no longer in saleable condition.