Privacy Policy

Last updated: 2025/06/20

FIVENTURE STUDIO SDN BHD (and its group of companies) ("we," "our," or "us") is committed to ensuring that the personal data of our valued customers and all parties who interact with us (hereinafter referred to as "data subjects") are protected. This Privacy Policy describes how we process (including but not limited to collecting, recording, holding, or storing) your personal data.

We reserve the right to revise and/or amend this Privacy Policy at any time, and the updated version will be posted on our website at bemytea.shop. Unless you contact us with any concerns (our contact details are provided in paragraph 9 below), you will be deemed to have accepted the updated version of this Privacy Policy.

1. Collection of Personal Data

We treat your personal data with the utmost seriousness.

This section applies to individuals who are our customers, potential customers, or recipients of our products and/or services.

In the course of your interactions with FIVENTURE STUDIO SDN BHD (or any of our authorized distributors/dealers), we may collect data and information about you ("Personal Data"). Such Personal Data may be provided to us:

• Through your purchase or a third party's purchase of our products and/or services (whether online or offline) where you are named as the recipient;
• When you apply for our membership program;
• During your interaction with us (or any of our authorized distributors/dealers) at events, marketing campaigns, or promotions organized by us;
• Through your use of our website bemytea.shop, where cookies may be used; or
• Via other communication methods between you and us (or any of our authorized distributors/dealers).

Processing your Personal Data is necessary to:

• Fulfill your purchase or a third party's purchase of our products and/or services where you are named as the recipient;
• Process your membership registration;
• Perform any contractual obligations we owe you or a third party.

2. Nature of Personal Data

The Personal Data we may collect includes, but is not limited to:

• Name, age;
• Address (including shipping and billing address);
• Gender, date of birth;
• Contact information, email address, telephone number;
• Nationality, payment information (credit card numbers and expiry dates).

3. Impact of Failing to Provide Personal Data

If you do not provide satisfactory Personal Data:

• We may be unable to process your purchase or a third party's purchase of our products and/or services;
• Your application for our membership program may not be processed.

4. Purpose of Collecting Personal Data

We may collect, use, and process your Personal Data for the following purposes:

• Processing your purchase or a third party's purchase of our products and/or services;
• Processing your application for our membership program;
• Improving our customer relationship management procedures;
• Marketing services or products that may interest you;
• For purposes specifically provided in any service or product we offer;
• Conducting marketing and client profiling activities;
• Internal record-keeping;
• Collecting payments from you;
• Meeting legal or regulatory requirements and making disclosures under applicable laws;
• Administering customer benefits, including vouchers;
• Research, benchmarking, and statistical analysis.

All international data transfers comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR), where applicable.

5. Disclosure

We will generally keep your Personal Data confidential but may disclose it to the following parties for the purposes set out in paragraph 4:

• Government agencies, statutory authorities, and industry regulators;
• Our auditors, consultants, accountants, lawyers, or other professional advisers;
• Subcontractors or third-party service providers as deemed necessary;
• Business partners and online affiliates providing related services or products;
• Related companies within FIVENTURE STUDIO SDN BHD, including those outside Malaysia.

6. Safeguards

We implement various security measures to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our employees and data processors are obligated to maintain the confidentiality of your Personal Data.

While we strive to protect your data, we cannot guarantee complete security, as the Internet is not a fully secure medium. However, we make every effort to prevent data breaches.

7. Data Transfer & Sharing

To facilitate data storage, processing, or providing services, we may transfer your Personal Data to related companies or third-party providers within or outside Malaysia. You hereby consent to such data transfers.

8. Your Rights of Access and Correction

You have the right to:

• Check whether we hold or use your Personal Data and request access to it;
• Request corrections to any inaccurate, incomplete, or outdated Personal Data;
• Request that your Personal Data be retained only as long as necessary for its original purpose;
• Request explanations of our policies and procedures related to Personal Data;
• Object to the use of your Personal Data for marketing purposes;
• Withdraw your consent (subject to legal restrictions and reasonable processing time).

9. Cookies

To enhance your experience and improve our services, we, or our authorized service providers and advertising partners, may use "cookies" and similar technologies such as tracking pixels or device identifiers.

Cookies are small data files stored on your device that help us record information such as:

• How and when you visit our website (bemytea.shop)
• Pages visited and items interacted with (e.g., products viewed or added to cart)
• Preferences and behavior across sessions
• Device/browser information

These technologies may be used to:

• Ensure our website functions securely and efficiently
• Store your preferences and cart information
• Provide a personalized shopping experience
• Analyze website traffic and user behavior
• Display personalized ads (e.g., via Facebook, Google, etc.)
• Track the performance of marketing campaigns

We use both first-party cookies (set by bemytea.shop) and third-party cookies (e.g., Google Analytics, Meta Pixel, Microsoft Clarity).

Under the Malaysian Personal Data Protection Act (PDPA), your continued use of our website constitutes implied consent to the use of these technologies. You may withdraw this consent by disabling cookies in your browser settings. Please note that disabling cookies may affect your ability to access certain personalized or secure areas of our site.

For inquiries or requests related to your Personal Data, please contact: